Help & support
From 1 July 2024, we’re making the following changes:
*Includes deposits and withdrawals made over the counter at a CommBank branch, Australia Post office or private agency (including EFTPOS/ Bank@Post), cheques drawn on your account and cashed over the counter at any CommBank branch. Withdrawals or transfers made by telephone banking using an operator.
With more and more Australians choosing to do their banking online and using devices, we’re investing in improving the experience and security of payments for all customers. At the same time, the cost of handling, processing and storing cash is increasing.
In line with our environment and sustainability commitments, CBA has been encouraging customers to move away from paper statements for many years.
While these changes may impact you, we’ll continue to work with you to help you avoid paying fees.
We know some of your customers prefer paying in cash, and we’ll continue to support you with cash services. There are a number of ways for you to deposit cash or accept payments without incurring additional fees:
We have a number of payment methods available for your business that can help reduce fees, improve cash flow and security.
Receive near real-time payments directly into your account (including weekends and public holidays). Once you’ve registered your email, mobile number or ABN/ACN as your PayID, your customers can simply use your PayID instead of your BSB and account details. It’s fast, secure and convenient.
Learn more about PayID for small business.
Provide your customers with your BSB, account number and account name so they can transfer directly to your bank account.
Learn more about how to transfer money.
Take payments wherever your customers are. Accept card payments on the go and in-store using a merchant facility. Accept all major card schemes and enjoy same day settlement on all sales your business makes, 365 days a year.2 Take advantage of our low 1.1% flat rate transaction fee3, currently the lowest in the market.
Learn more about EFTPOS, payments and eCommerce.
This information has been prepared without taking into account your individual or business needs and objectives. You can view the Terms and Conditions for Business Transaction and Savings Accounts, our Financial Services Guide and the Electronic Banking Terms and Conditions and should consider them before making any decision about these products and services. Bank fees and charges may apply.
The target market for these products will be found within the product’s Target Market Determination.
1 Excludes non-Commonwealth Bank ATMs here and all ATMs overseas, EFTPOS transactions overseas, transfer group payments to third parties, international money transfers and separate services such as bank cheques, periodic payments and transfers/deposits to other banks. Separate fees apply to transactions made in NetBank or CommBiz. Wholesale relationship managed customers may be notified at any time that their account is subject to transaction fees on electronic transactions and Commonwealth ATM cash withdrawals. Please refer to our Business Cheque and Savings Account Terms and Conditions for details on how transactions are ranked and ordered.
2 Same day settlement is available on all EFTPOS transactions made before 9.30pm (Syd/Melb time) and all eCommerce transactions made before 5:30pm (Syd/Melb time) for eligible customers with a CommBank Business Transaction Account and a linked CommBank merchant facility.
3 1.1% covers Mastercard, Visa, AMEX, JCB, EFTPOS, and UnionPay transactions (additional costs may apply for all other cards). AMEX is subject to approval, available to eligible customers only. Eligibility criteria, terms and conditions apply. Please contact AMEX for more information on 1300 363 614, available weekdays 8am to 6pm (Syd/Melb time).
PayID® is a registered trademark of NPP Australia Limited.
