Help & support
CommBank already offers safer, faster and more reliable payment alternatives. As Australia’s payment landscape changes, there is a need for the Bank to support the payments system to manage the declining use of cheques.
From 3 June 2023, cheque access will not be available for new accounts opened from the list below:
From 3 June 2023, for existing accounts, from the list above:
The following accounts (both new and existing) will continue to have cheque access available:
While replacement cheque books will no longer be issued automatically, they are still available if you contact us or visit a branch.
You can help with Australia’s transition to a more secure payments environment by adopting some of the convenient digital methods for paying and getting paid:
Pay somebody instantly, or transfer between your accounts using PayID. All you need is your Payee’s mobile number, e-mail address or business identifier number to make an instant payment. It is fast, secure and convenient.
You can also receive fast payments by providing your PayID to your payer.
If you have your payee’s BSB, Account Number and Account Name on hand, you can make a transfer to their bank account.
To receive payments, you can simply provide your payer your BSB, Account Number and Account Name.
Using your BSB, Account Number and Account Name, you can set up a direct debit that allows a merchant or service provider to withdraw an agreed amount of money from your account into a merchant’s or service provider’s account at set times.
Businesses that have a BPAY biller code can be paid fast and easily by providing their customers with their BPAY biller code (or BPAY QR code) and Customer Reference Number for fast, easy payments.
To apply for a BPAY biller code, you will need to register for CommBiz.
Recently launched in 2022, PayTo enables businesses to debit funds from their customers on an ongoing basis, e.g. memberships, subscriptions, etc.
You can authorise a new PayTo agreement from your payee, and through online banking - you can amend, pause or cancel an agreement. You can also view your PayTo agreements in the one place.
Businesses can accept card payments in-store and online using a merchant facility.
If you’re the payer, you can make a payment using your credit or debit card both online and in-store.
If you have a compatible smartphone or wearable, some cards can also be added to your device’s digital wallet, which uses your biometric data (e.g. fingerprint or face scan) to authorise payments. This is safer than using a signature or PIN.
Send money overseas through an International Money Transfer using NetBank or the CommBank app.
Using a cheque for a property settlement? PEXA offers digital property settlement that is fast, safe and offers real-time tracking of funds. PEXA is a Government-backed and a world-first in offering digital property settlement that reduces errors and delays.
