Help & support
CommBank, Australia’s largest bank, will soon be servicing the people and businesses of Nauru.
You will need to complete the appropriate ‘new customer form’ above to become a CommBank customer to access a range of services including:
Watch the video to understand how you can access our services.
To become a CommBank customer, make sure you follow these two steps:
If you are a business owner or will be a signatory to a business account, you need to also complete a paper-based business application form in the Agency.
Once your CommBank account is active, an Agency representative will contact you.
Don’t forget to tell your family and friends about CommBank.
Watch the video to understand how you can access our services.
To become a CommBank customer, make sure you follow these two steps:
If you are a business owner or will be a signatory to a business account, you need to also complete a paper-based business application form in the Agency.
Once your CommBank account is active, an Agency representative will contact you.
Don’t forget to tell your family and friends about CommBank.
You can complete the ID check at the Agency located at
Ground Floor, Civic Centre,
Main Road, Aiwo District Republic of Nauru NRU68.
Opening Hours: Monday – Friday 11:00am-6:00pm Local time.
Following the exit of the existing banking provider, and the recent announcement of a Treaty between the Governments of Australia and Nauru, CommBank will establish banking operations in Nauru.
It’s important for you to fill out our new customer form above as soon as possible to become a CommBank customer and continue to access, face-to-face, over the counter transaction banking services.
If you don’t complete the new customer account form and complete your ID Check soon, we will not be able to onboard you as a CommBank customer. This means you and you may lose access to banking services in Nauru in the future, through your existing banking provider.
When the Agency is fully operational, by becoming a CommBank customer, you will be able to continue depositing and withdrawing cash over the counter – fee free. This service is important for business customers for whom there might be significant impact on cash flow.
It’s up to you. You may wish to wait until you have received confirmation from us that a CommBank account has been set up for you, and once you have moved all your direct debits to your new CommBank account. As an additional consideration, the Agency will not be fully operational until later in 2025. Until this time, the Agency will have limited face to face and over the counter services so you may need to continue to rely on your existing banking provider for these services.
During the onboarding period and until our Agency is Nauru is fully operational, Agency staff can only provide a limited scope of services, including:
Agency staff are unable to manage product or general advice queries regarding the provision of banking products to you.
The information on this website has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our Financial Services Guide (PDF 60KB). Full terms and conditions for the Transaction Savings and Investment Account Terms and Conditions (PDF 660KB), Transaction, Savings and Investment Account Terms and Conditions Addendum (PDF 63KB) or Business Transaction and Savings Account Terms and Conditions (PDF 396KB), Business Transaction and Savings Accounts Terms and Conditions Addendum (PDF 90KB) and Electronic Banking (PDF 614KB) are available here or from the agency.
