What's payment orchestration?

How does payment orchestration work?

Payment orchestration is like a traffic controller, but instead of directing cars, it manages different payment processes. It coordinates (or ‘orchestrates’) all your payment methods – credit cards, bank transfers, digital wallets – into a single, efficient system.

Here’s an example of how it works: 

1. Let’s say a customer adds an item to their shopping cart and proceeds to your checkout
2. Your checkout page offers multiple ways to pay, including Visa, Mastercard, Apple Pay, Google Pay™, PayPal, and Buy Now Pay Later options and the customer chooses their preferred payment method
3. A payment orchestration platform will collect, encrypt, and send the payment details to the appropriate payment gateway for processing
4.  If a payment fails, the platform will automatically reroute it to another payment gateway

You can integrate a payment orchestration platform with your eCommerce solution through an API or SDK. You’ll likely need a web developer to help set up this connection. 

Benefits of a payment orchestration platform 

• Increased conversion: reduce declined transactions to boost sales
• Reduced costs: less day-to-day maintenance with faster, simpler integration of PSPs
• Improved customer experience: offer more ways to pay and automate transaction routing for a seamless buying experience
• Improved security: leverage fraud protection tools to lower chargebacks and enhance data security, ensuring Payment Card Industry (PCI) compliance
• Consolidated reporting: manage and track transactions across multiple payment methods for better customer insights

CommBank’s payment orchestration platform

PowerBoard is our eCommerce solution that lets you take control of your payments ecosystem and provide a seamless customer experience – all through a single platform.

With PowerBoard, you can offer your customers a range of payment methods, including traditional card payments, digital wallets like Apple Pay and Google Pay™ and Buy Now, Pay Later options. 

PowerBoard’s advanced security tools detect and prevent fraud, keeping your business compliant with the latest security protocols and regulatory requirements. PowerBoard provides 3DS2 security on its transactions, shifting chargeback liability from merchants to the issuers; helping reduce chargeback costs significantly.  Plus, step-by-step integration guides and support when you need it.