Help & support
Net Promoter Score
#1 mobile app NPS
#2 consumer NPS
#1 business NPS
RepTrak reputation score
63.3
Average of peer companies: 67.2
People engagement
80%
Global 90th
percentile score: 83%
Total shareholder return
180% 10-year
38% 5-year
-6% 1-year
Building a brighter future for all
“The bank’s purpose – Building a brighter future for all – conveys our fundamental optimism and the role we play in supporting economic growth, contributing to Australia’s prosperity, and helping customers achieve their financial goals.”
Catherine Livingstone AO
Chairman
“As Australia’s largest bank, we have an important role to play in supporting our customers and communities build a brighter future.”
Matt Comyn
Chief Executive Officer
Our risk framework enables us to understand and adapt to the strategic challenges from our complex operating environment.
Our approach to corporate governance sets the foundation for the way we conduct our business and deliver outcomes.
We have worked hard to become a simpler, better bank and are now in a strong position to set a more ambitious agenda: building tomorrow’s bank today for our customers.
Supporting our customers and the country to help build a brighter, more sustainable future, together.
Read more about how we are helping Australia’s transition to the future economy
Reimagining what it means to be a bank and building trusted relationships to create more value for our customers.
Read more about how we provide the best digital experiences to our customers
Keeping the Bank strong and safe, and making it easier for our people to get things done.
We continue to embed environmental and social matters into our strategy by focusing on sustainable practices, policies and outcomes.
Limiting the effects of climate change and preserving our natural capital is a shared national priority.
Our position and scale means we have a key role to play in creating a brighter future for our people, our customers and communities.
Read more about how we support our people, customers and communities
Good governance is essential to delivering on our strategic and sustainability goals. It enables us to have a positive impact through the way we work and to meet our obligations.
Our financial results for the 2021 financial year reflect the strength of our business and the disciplined execution of our strategy.
To provide transparency for all our stakeholders, we set targets, measure and report on a range of customer, environmental, social and governance metrics.
The 2022 Annual General Meeting was held on Wednesday, 12 October 2022. Learn more.
