Help & support
Our CBA India team is critical to our ability to deliver our strategy of building tomorrow’s bank today.
Our culture is built on accountability and inclusivity, where every team member feels valued and empowered. Together, we are building the bank's global expertise at scale, creating a dynamic and supportive community where your potential is nurtured, and your career aspirations are realised.
Join us as we reimagine banking operations and stay at the forefront of emerging technology trends
Our CBA India team is critical to our ability to deliver our strategy of building tomorrow’s bank today.
Our culture is built on accountability and inclusivity, where every team member feels valued and empowered. Together, we are building the bank's global expertise at scale, creating a dynamic and supportive community where your potential is nurtured, and your career aspirations are realised.
Join us as we reimagine banking operations and stay at the forefront of emerging technology trends
“As a data scientist with a keen interest in the latest technological trends, at CBA I have found an environment that not only nurtures my passion but also challenges me to push the boundaries of what is possible.
We are constantly exploring new tech trends, from sophisticated machine learning models and natural language processing to predictive modelling and generative AI.
The opportunity to work on such pioneering projects, alongside some of the brightest minds in the industry, has been immensely rewarding. We are not just colleagues; we are a team united by a common goal – to build world-class Data and AI capabilities for the bank.”
“Working at CBA after a career break was a refreshing experience. CBA focused on my skills and potential, making me feel included and valued from day one.
CBA creates a safe and supportive environment for all. Our benefits cater to different life stages, personal choices, and identities – medical policies include dependents with disabilities, insurance coverage for domestic/live-in partners, surrogacy, gender reassignment, adoption and IVF/egg freezing. There’s also support for mental health and autism, extensive maternity packages, newborn insurance from Day 1, and cervical vaccinations.
Our employee-led diversity networks advocate for gender equality, age inclusion, cultural diversity, and inclusion for LGBTQIA+ and persons with disabilities, ensuring everyone feels respected and can access the support they need.”
“Joining a new organisation is an important moment in one's career, and CBA made this moment memorable for me.
Right from a personalised note of congratulations to supportive Talent Acquisition and HR partners, every step of my onboarding was meticulous. Conversations with leaders and my hiring manager even before joining made me feel connected to the organisation. Benefits, including top-notch insurance and transport facilities, were available from Day 1.
My first day with guided tours, leader-led inductions, and lunch with my hiring manager, made me feel truly welcome. The highlight was an exclusive meet and greet with the Managing Director.
Everyone ensured I was comfortable and off to a great start in my role.”
“CBA believes in giving its people the opportunity to pick up in-demand skills, so that they can have long- term careers and stay ahead of industry trends. This commitment has allowed us to deliver work that makes a real impact on the lives of our customers.
My work on CommBank Yello, the largest customer loyalty program in Australia, gave me the opportunity to enhance the personalised experiences of millions of customers, through cutting-edge technology and AI. Despite being miles away from our customers, I understand and feel connected to them.
The thrill of seeing my work come to fruition in the form of impactful outcomes for our customers is unparalleled.”
“I’m passionate about my work, and love creating experiences that our people and customers love.
However, this doesn't stop me from spending time with my newborn and sharing the responsibilities of parenthood with my partner.
CBA actively encourages all parents to participate in caregiving activities. Whether it's parental leave, flexible working arrangements, or subsidised childcare, there’s a level playing field for everyone. I’m fortunate to be able to witness my baby’s precious milestones. One particularly memorable moment was her first smile.
Thanks to CBA, I can continue to pursue my career ambitions, cherish valuable moments with my little one, and most importantly, be fully present for my partner as we navigate parenthood together.”
“As a woman in technology at CBA, I have witnessed strong sponsorship and initiatives designed to help women succeed.
Our commitment to closing the gender gap in technology is demonstrated through programs like the Women in Tech network that I’ve personally benefitted from. This network not only promotes gender diversity in technology but also provides opportunities to acquire in-demand tech skills and network with women tech leaders and industry experts.
There are immersive learning experiences with technology pioneers, partnerships with leading educational institutions for senior women leaders, and coaching and sponsorship opportunities for high-performing female talent.
These initiatives create opportunities for women to advance their careers and take on leadership roles.”
Chief Operations Office is the heartbeat of the bank, where we reimagine banking operations and customer excellence.
We work across operational disciplines, including the financial crime lifecycle, which includes investigations, payment monitoring and customer due diligence.
With a strong foundation in place, our footprint in India also includes Business, Institutional and Market Operations to strengthen support for Business Banking and Institutional clients. Our Retail Operations team oversees customer experiences in both secured and unsecured product categories, managing the entire loan process from credit decisioning to settlement for CBA and Bankwest brands.
Our customer service team provides round-the-clock support through messaging channels, ensuring seamless client engagement. We are experts at crafting credit risk models and validating credit, AI and market models.
Our Technology team is building tomorrow’s bank today.
Our team of global best technologists harness the rapid acceleration of technology to create resilient, reliable banking experiences that make a real difference for customers. This requires the brightest minds in AI, data and cyber security.
Technology is the driving force in redefining how customers bank. Join us and be part of a powerhouse of niche skills, driving technological advancements and creating a secure, and innovative banking experience.
Ranked among the top five banks worldwide for AI maturity and #1 in APAC in the 2024 Evident AI Index, we’re reimagining banking for our customers with AI-powered solutions and responsible AI for safer, more personalised experiences.
Our Data and Analytics team, the guardians of the bank’s data, leverage billions of data points empowering us to make smarter business decisions and gain deeper customer insights.
We manage the delivery of personalised Next Best Conversations to our 17 million customers through our customer engagement platform, which runs over 2000+ machine learning models and processes over 150 billion data points.
We’ve led the development of CommBank Yello, the largest customer loyalty program in Australia, showcasing our commitment to innovation and customer engagement.
Made up of some of the finest AI experts, data scientists, and data engineers, the team collaborates with leading universities and partners like Microsoft and H2O.ai to pioneer advanced technologies like Gen AI for transformative banking applications.
Join our Data and Analytics Team and be part of a world-leading force in AI and data innovation.
Our Enabling Functions are the engine of CBA India, empowering our people to thrive in their roles and deliver the best experiences for our customers.
The team includes: