Help & support
Q. What is the standard CommBank recruitment process?
A. The recruitment process varies for each role. Typically, a Talent Acquisition Partner will review your resume against the criteria for the role you’ve applied for. If you meet the criteria you’ll be asked to complete a phone screening and/or an online assessment. You may then be asked to attend a series of interviews, or an assessment centre to assess your knowledge and cultural fit.
If you’re successful for the role, you’ll need to complete background checks before receiving an offer.
Q. I’ve submitted my application for a role online. When will I hear from you?
A. When you've submitted your online application you'll receive an automated email confirming that we've received your application. Our Talent Acquisition team will contact you within three weeks of the role closing.
If you don’t receive a confirmation email of your application within 24-48 hours of your application being submitted, check your junk folders and set us up as a known email address (cba@myworkday.com) so you don't miss out on important emails throughout the recruitment process.
Q. How does CommBank support people with a disability through the recruitment process?
A. You’ll have multiple opportunities to share with us any accessibility requirements you may have as part of the application process or once you start a role with us.
Q. Am I required to have a COVID-19 vaccination to work for CommBank in Australia?
A. CommBank has always been committed to keeping our people and our customers’ safe, and that extends to having a COVID-safe workplace. While we continue to encourage all our people to be vaccinated against COVID-19, it is not a mandatory requirement.
Q. How do I apply for a position I have seen advertised?
A. All candidates need to submit their application online.
Q. I can’t see any roles that I am interested in at the moment or that suit my lifestyle. How can I be considered for future roles?
A. If you can’t find the perfect role for you advertised right now, don’t worry, we regularly have new roles becoming available. By setting up a job alert you can be notified when the right opportunity comes up that matches your skill set. Simply click on the ‘Sign In’ button on the top right hand side of our Search and Apply now, page and either sign in or create a profile with us, then scroll to the bottom of your Candidate Home and click the ‘Job Alerts’ button.
We also recommend you join our CommBank Talent Community. Being part of our Talent Community means you'll be kept up to date with what's happening at CommBank, any events we think you might be interested in, and kept top of mind for opportunities which match your skillset and capability. Join today!
Q. The role I’ve applied for is not in the state where I live. Where can I leave information for my preferred location?
A. We have a wide range of roles in many locations, with some having the option to be remote. All advertisements will advise where the role is based, however you can note your location preferences in your application and on your resume. You can also set up a job alert to notify you of opportunities in your preferred location. Simply click on the ‘Sign In’ button on the top right hand side of our Search and Apply now page, and either Sign In or create a profile with us, then scroll to the bottom of your candidate home and click the ‘Job Alerts’ button.
Q. I’ve submitted my application, can I upload a new resume?
A. Unfortunately you can’t change your application once submitted. You can email careers@cba.com.au who can pass on information to the Talent Acquisition Partner.
Q. I’m having trouble with my application. What do I do?
A. Please call HR Direct on 1800 989 696 and a member of our team can help you and advise you of the next steps. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct.
Q. Should I write a cover letter or is my resume enough?
A. A cover letter can be good for providing some extra information beyond what’s on your resume, however it’s not mandatory.
Q. Will I need to provide my university transcript?
A. Depending on the role you’re applying for, you may need to provide a university transcript. The application process will let you know if this is necessary.
Q. How can I find overseas vacancies and stay across new ones when they become available?
A. We have a wide range of roles in many locations. All opportunities are listed on our Search and Apply now page. You can set up a job alert and filter by your preferred location to receive an alert when these opportunities become available. Simply click on the ‘Sign In’ button on the top right hand side of our Search and Apply now page, and either Sign In or create a profile with us, then scroll to the bottom of your Candidate Home and click ‘Job Alert’.
Q. I’m interested in more than one position. Should I apply for them all?
A. You’re welcome to apply for more than one position – just check that you meet the eligibility criteria for each job you apply for.
Q. An agency has told me they’ve submitted my details for a particular job, but I don’t wish to be represented by them. What do I do?
A. Please contact HR Direct on 1800 989 696 who will investigate the matter for you with the Talent Acquisition Team.
Q. I’ve changed my mind and would like to withdraw my application. Will this show on your system and will this work against me in future?
A. Your profile will show that you’ve withdrawn your application, however this won’t affect any future applications you submit to us.
Q. I am having trouble logging in to my profile. What can I do?
A. Reset your password by clicking on the ‘Sign In’ button on the top right hand side of our Search and Apply now page, then click ‘Forgot Password.’ Your login is the email address you used to register your applicant profile. If you’re unsure about which email address you’ve used, please contact HR Direct on 1800 989 696.
Q. Where can I find the application closing date?
A. The application closing date will be at the bottom of the job advertisement. If a vacant role no longer appears on the website, it means we are no longer taking applications. You can set up a job alert for future roles to let you know when new opportunities become available. Simply click on the ‘Sign In’ button on the top right hand side of our Search and Apply now page, and either sign in or create a profile with us. Then scroll to the bottom of your Candidate Home and click the ‘Job Alerts’ button.
Q. I saw a job on the website a few weeks ago but I can't find it anymore - where has it gone? I'd like to submit my application.
A. If a vacant role no longer appears on the website, it means we are no longer taking applications. You can set up a job alert for future roles to let you know when new opportunities become available. Simply click on the ‘Sign In’ button on the top right hand side of our Search and Apply now page, and either sign in or create a profile with us. Then scroll to the bottom of your Candidate Home and click the ‘Job Alerts’ button.
Q: I applied a filter on the job search page, but no results are showing up. Why is that?
A: Based on the filter you select, the system will share back roles that meet that category. If there's no role which meets the category you’ve selected (e.g. you have selected location ‘Africa’ and we have no roles currently available in Africa), then no results will show. We recommend you broaden your search a little to show more results.
Q: How do I create a job alert?
A: To create a job alert, you need to log in to your Candidate Home or create a new account. Simply click on the ‘Sign In’ button on the top right hand side of our Search and Apply now page, and either sign in or create a profile with us. Then scroll to the bottom of your Candidate Home and click the ‘Job Alerts’ button. Click here and follow the prompts to create a new job alert. You’re able to create as many job alerts as you’d like, and decide on the frequency you receive them, and the details you want to be notified about.
Q: When will I receive an update about my application?
A. We aim to respond to every applicant with an outcome. Please be patient with us as we work through a large volume of applications. A Talent Acquisition Partner will reach out if you have progressed through to the next stage. Otherwise you'll receive an email informing you of the outcome of your application.
Q. I’m coming in to meet a manager for an interview. What should I wear?
A. We always recommend that you wear corporate attire for any interviews whether in person or virtually. There may be less formal dress codes in certain areas of our business, and you can discuss this with your Talent Acquisition Partner before the interview. To feel confident ahead of your interview, watch this video.
Q. How many interviews can I expect?
A. The number of interviews to which you’re invited to will depend on the role you’re applying for. Your Talent Acquisition Partner will advise you as your application progresses.
Q. What type of interview should I prepare for?
A. Interviews can be a bit nerve racking, but don’t stress. Your Talent Acquisition Partner will give you some tips in advance on what to expect in your interview so that you have plenty of time to prepare. You can also check out our application tips page.
Q. If I’m running late or can’t attend an interview, who do I notify and how?
A. Call or email the Talent Acquisition Partner or Talent Acquisition Coordinator you’ve been working with. You'll find their details on your interview confirmation email.
Q. I’ve been asked to complete a digital interview – what does that mean?
A. A digital interview is just like a video call, and it's an opportunity for you to tell us what can’t be put into words on your resume. You’ll be looking at pre-recorded questions, then responding to the front-facing camera on your computer or mobile device. Prepare for it the same way you would prepare for a face-to-face interview.
Find out more about digital interviews.
Q. I haven’t completed the digital interview within the timeframe that was given. Can I still complete it?
A. In some cases no, please call HR Direct on 1800 989 696 and they will check if this is possible.
Q. I have encountered an issue whilst completing the digital interview. Where do I go for help?
A. Please contact the HireVue Candidate Help Centre which is referenced in your digital interview details or visit their website.
Q. I was unsuccessful at interview/assessment centre stage. How long until I can reapply for another role?
A. You can apply immediately for another available role, although we recommend you consider the feedback you received before reapplying.
Q. The testing stopped halfway through the online assessment. What do I do now?
A. If you encounter any technical difficulties while completing the assessment, call the SHL Hotline on 1800 091 846 during local standard work hours, or visit their online support page.
Q. I haven't completed the online assessment within the 48 hours that was given. Can I still complete it?
A. If you require more time call the SHL Hotline on 1800 091 846 during local standard working hours, or visit their online support page. SHL will be able to check with CommBank if the assessment time can be extended.
Q. I have completed an online assessment. Can I have a copy of the results?
A. Contact your Talent Acquisition Partner if you'd like to discuss the results of your online assessment.
Q. Why have I received an email from a company called Equifax Fit2Work or Sterling?
A. Once you’ve received your offer for employment, our Probity Operations team are responsible for ensuring your background checks are completed and approved prior to you starting with the Group. To facilitate the checks, CommBank Group use a company called Fit2Work for Australia and New Zealand hires. For International hires the Group uses Sterling RISQ.
Q. Why am I required to complete these background checks?
A. The CommBank Group Employee Due Diligence process is an important part of how we meet our regulatory obligations for the minimum background screening checks required for new employees to the Group.
Q. How quickly do I need to submit my background checks?
We’ll need your approved background checks before you can start in your new role. This is a mandatory component of employment with the Group, so it’s important you submit your background checks as soon as you receive the link from the background check provider.
Background checks have an average of 20 business day’s turnaround, if you submit all your information within 48 hours. Please note that your background check must be completed and approved prior to your intended start date, therefore your consent and required documentation must be uploaded as soon as possible to prevent any delays to your start date.
If you’ve resided outside of your home country for an extended period, you may be required to obtain additional police checks, or to verify academic qualifications. Please action these requests promptly as they may extend the process. If any delays occur, your Talent Acquisition Partner will work with you to adjust your start date.
Q. I’ve submitted the background checks – what are the next steps?
Once you've submitted your consent and required documentation, there’s a 20 business day turnaround time for the background checks to be completed.
In some circumstances, Fit2Work, Sterling RISQ or the Probity Operations team at CommBank may reach out to you via email, SMS or phone call for additional information. This may occur in the days following your online submission. Ensure you provide the additional information as soon as possible to avoid any delays to your background checks and start date.
Once your background check is submitted, CommBank’s Probity Operations team will conduct a final review and send you a confirmation email once your background check process has been approved.
Q. Who can I contact if I have any questions about background checks?
Technical issues: If you’re experiencing technical issues with the Fit2Work platform or have questions regarding the documentation requirements, please contact the Fit2Work support team on +61 2 8279 2900, via email at support@fit2work.com.au or or via the online chatbot on the Fit2Work website.
If you’re experiencing technical issues with the Sterling RISQ platform or documentation requirements, please contact the Sterling RISQ support team on 1-800 210 1677 or email at info@sterlingrisq.com.
Background check questions: If you have other questions related to background checks, please contact the CommBank Probity Operations team probityops@cba.com.au.
Offer and start date questions: Please contact your Talent Acquisition Partner.
Q. I currently work at CommBank, why am I being asked to complete background checks?
The Probity Operations team are responsible for ensuring that appropriate background checks are completed for employees in line with the Group Financial Crime Employee Due Diligence Standard (The Standard), which sets out the requirements for screening employees for the purposes of minimising the Group’s financial crime risk exposure.
Background checks will have been requested for you as part of a recent appointment or internal move to a role with a different risk profile. Your current role may not have the appropriate level of background checks, and you’ll be required to complete new background checks.
If you need more information on the requirements for screening employees, you can contact our Probity Operations team at probityops@cba.com.au.
Q. How do Equifax Fit2Work & Sterling RISQ use, manage and store my information?
A.
For further information, view Fit2Work’s privacy policy and collection statement.
We work with Sterling RISQ to collect, verify, and protect the background and identity information of all candidates that we employ internationally outside of Australia and New Zealand. For more information on how Sterling RISQ collects and maintains the security of your information head here.
Q. Which referees should I provide?
A. If applicable, the hiring manager or our Talent Acquisition team may ask you to provide professional references – it’s preferable that the referee details supplied are at manager or supervisor level. The reference check will be completed once we receive your consent. If we need any more reference checks, we’ll get in touch with you.
Q. I don’t want my current manager to know I’m looking for a job. Can I provide someone else as a reference?
A. We do prefer that the referee details supplied are at manager or supervisor level, and a previous manager will do. If you’re still not sure, have a chat with your Talent Acquisition Partner.
Q: I’m experiencing accessibility issues on the site. What should I do?
A: We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support here are accessible ways to contact us:
Call HR Direct
1800 989 696
TTY or voice
Call 133 677 then ask for 1800 989 696
Speak & listen
Call 1300 555 727 then ask for 1800 989 696
SMS relay
Text 0423 677 767 for more info, visit the National Relay Service
Q. I’ve applied for a fixed-term contract position. Do I still receive employee benefits, sick leave and annual leave entitlements?
A. You’ll be eligible for most of our employee benefits on a fixed-term contract, as well as sick and annual leave. To find out more about our employee benefits contact the team on 1800 054 000. To learn what your employee entitlements are call HR Direct on 1800 989 696.
Q. Is it OK if I don’t provide my current remuneration before I meet someone for interview?
A. It’s completely up to you whether or not you disclose your current remuneration prior to your interview. However, you should have this conversation with your Talent Acquisition Partner before the interview so that we can understand your expectations and whether or not we’ll be able to meet them.
Q. I’m going on annual leave shortly after I apply. Can I note this somewhere?
A. If you’re going away on leave, you're welcome to leave a note on your resume with your preferred contact details while you’re away.
Q. How can I remove job alerts that aren’t suitable for me?
A. To remove job alerts, you'll need to log into your Candidate Home by clicking the ‘Sign in’ button on the top right hand side of the Search and Apply page. Underneath your recent applications, you'll see a ‘Job Alerts’ button. Click this and you'll see all existing job alerts you have set up. Find the one you’d like to remove, click ‘manage’ and then delete.
Q. What is the quickest way I can contact you?
A. If you’re already in contact with a Talent Acquisition Partner regarding a specific role, please speak with them. Otherwise contact HR Direct on 1800 989 696 for general enquiries.
Q. Do you offer a relocation package?
A. We may offer relocation assistance depending on the role and eligibility. Speak to your Talent Acquisition Partner for more information.
Q. Do you offer sponsorship for overseas candidates?
A. We may offer sponsorship to overseas candidates depending on the role type and eligibility. Speak to your Talent Acquisition Partner for more information.
Q. I’m interested to hear about CommBank’s position on inclusion and diversity and any initiatives the Group is involved in. Can you tell me more?
A. Yes, we have lots of information available about our approach to inclusion and diversity.
Q. Who do I contact if I don’t know who my Talent Acquisition Partner is?
A. A Talent Acquisition Partner will contact you if your application has progressed through to the next stage, otherwise you will receive an email informing you that your application has been unsuccessful.
Q. There’s no salary information on the job ad I’m interested in. How do I find out what the salary is?
A. The salary is based on the level of responsibility of the role and will be discussed with the successful applicant. If you successfully progress through the initial resume review you’ll then have the chance to discuss salary expectations with your Talent Acquisition Partner.
Q. I’ve applied for a part-time/ shift role. What do my days and hours look like?
A. If your application progresses, your Talent Acquisition Partner will discuss this with you and make sure this is suitable before continuing with the hiring process.
Q. I know someone who works at CommBank. Can they refer me for a role?
Yes, you can be referred for an advertised role if you haven’t worked for the CommBank in the six months prior to submitting your application. You can apply for any advertised role through our application page and then enter your referee’s name and email address in the ‘How did you hear about us’ section as part of your application form. Make sure your referrer’s name and work email address are correct so we can request they endorse you for the role.
Q: How long will my details/application be kept on file?
A: We’ll keep your personal information in accordance with our retention policy, and this will depend on whether your application has been successful or not. More information on how long we keep your application information can be found in our Candidate Privacy Statement (PDF).
Q: What does hybrid working look like at CommBank?
A: We know coming into the office plays an important role in facilitating collaboration, innovation, wellbeing and career development. With the exception of some specific teams, our people who work in our corporate locations are expected to work from the office for at least 50% of their work time per month. That might look like 3 days one week and 2 the next for our 5 day per week employees. We recommend speaking with your recruiter or hiring manager about how this arrangement works in the role you’re interested in.
