Help & support
Use your World Debit Mastercard to access your own money instore or online and to withdraw local currency at millions of locations worldwide.
You’ll enjoy:
Make your airport experience one of indulgence with Mastercard Travel Pass provided by DragonPass. As the cardholder, you’ll receive two complimentary airport lounge visits, which can be shared with an accompanying guest, per calendar year. You’ll also get membership to over 1,300 airport lounges worldwide and up-to-date travel information.
To gain access to participating airport lounges, you must register your World Debit Mastercard on the Mastercard Travel Pass app or visit mastercardtravelpass.dragonpass.com, to generate a membership QR code and present this along with your boarding pass for validation.
To redeem an offer, visit the Mastercard Travel Pass app or mastercardtravelpass.dragonpass.com to select your preferred offer and generate an offer QR code. Present the valid offer QR code to the cashier and redeem the offer. Please note, offers vary by location. For information on accessing lounges, offer locations, a full list of Terms and Conditions and Frequently Asked Questions, visit FAQs at Mastercard Travel Pass.
Travel with peace of mind knowing you, your spouse and eligible accompanied children have a comprehensive level of cover for up to 21 days every trip. Simply activate your cover before each trip to get these inclusions:
And more.
Have the flexibility to choose from a range of upgrades3 if you need extra cover for things like existing medical conditions, longer trips or adventurous activities.
You can activate your cover in NetBank or the CommBank App or call Cover-More on 1300 467 951. Once activated, your Certificate of Insurance will be emailed to you instantly.
Price Guarantee – You can claim the price difference if your purchase is advertised for less.
Purchase Security – We’ll repair or replace some goods if lost, stolen or damaged within the first 90 days.
Extended Warranty – Up to one year’s extra warranty on most purchases, on top of the manufacturer’s standard Australian warranty.
Access to exclusive dining, entertainment, shopping and travel offers and discounts, both local and international, through Mastercard priceless specials.
To hold a World Debit Mastercard, you must:
Other fees may apply so please refer to the World Debit Mastercard Terms and Conditions.
Secure, cashless payments are possible using your compatible phone or wearable.4 Now you can make fast and secure payments with Apple Pay.
If you previously set up Apple Pay, Google Pay or Samsung Pay on your old Debit Mastercard, make sure you update this with your new World Debit Mastercard.
If your card is misplaced, lost or stolen, you can place a temporary lock on it or cancel it and order another.
Wherever you are overseas, your card-related emergency service is just a free call away, and can help you with:
Free call for assistance on +1 636 722 7111 or go to mastercard.com.au for more information.
Activate your new card in the CommBank app or NetBank, call us on 13 2221, or visit any CommBank branch. You’ll keep the same account number and BSB, so you can continue to see all your past transactions in NetBank and the CommBank app.
Any CommBank accounts you've linked to your card will be automatically linked to your new World Debit Mastercard when you activate it.
Get help from Ceba in the CommBank app or connect with a specialist who can message you back. You’ll need CommBank app notifications turned on so you know when you’ve received a reply.
1 Commonwealth Bank of Australia does not charge you a fee when you withdraw funds from international ATMs, make in-store purchases overseas or shop online at international merchants using your World Debit Mastercard. Third party providers may charge you a separate fee for their services (which is not waived by us).
2 Only two complimentary lounge visits every year, per account, each visit can be used by either the cardholder or guest. Guest must always be accompanied by the cardholder and cannot use the access on their own.
To gain access to participating airport lounges, you must register your World Debit Mastercard on the Mastercard Travel Pass app or mastercardtravelpass.dragonpass.com, generate a membership QR code and present this along with your boarding pass for validation. Please note, your lounge access may be blocked if your account is closed, in arrears, reported lost or stolen, or has been blocked by us for any reason. To redeem an offer visit the Mastercard Travel Pass app or mastercardtravelpass.dragonpass.com to select your preferred offer and generate an offer QR code. Present the valid offer QR code to the cashier and redeem the offer. Please note, offers vary by location. For information on accessing lounges, offer locations, a full list of Terms and Conditions and Frequently Asked Questions, visit FAQs at Mastercard Travel Pass.
3 Full terms and conditions are set out in the World Debit Mastercard Insurances Product Disclosure Statement and Information Booklet located here. You will need to activate your travel insurance for each trip in order to have a comprehensive level of cover. If you don’t activate, you’ll receive personal liability cover and overseas emergency medical assistance and overseas emergency medical and hospital expenses cover only. Upgrades must be applied for and require an extra premium which is not covered by the World Debit Mastercard Travel Insurance.
If you have activated international travel insurance included in your World Debit Mastercard on or before 30 March 2021, please refer to World Debit Mastercard insurances Product Disclosure Statement and Information Booklet – effective 15 January 2020.
Insurance is issued and administered by Cover-More Insurance Services Pty Ltd (AFSL 241713, ABN 95 003 114 145) on behalf of the insurer Zurich Australian Insurance Limited (AFSL 232507, ABN 13 000 296 640) for Commonwealth Bank of Australia (‘CBA’) (ABN 48 123 123 124, AFSL 234945). Restrictions, exclusions (including existing medical conditions and persons aged 80 years or over), limits and excesses may apply to all insurances.
4 Samsung Pay and Google Pay are free to download however your mobile network provider may charge you for accessing data on your phone.
Google Pay is currently available for Android running 5.0 (Lollipop) or higher with a Near Field Communication (NFC) antenna and Host Card Emulation (HCE) support. Full terms and conditions available on the Google Pay app. Google Pay is a trademark of Google LLC.
Samsung Pay is available on Samsung Galaxy S6 and above, Note5, Note8, A5, A7, J5 Pro and J7 Pro phones and Samsung Gear S2 and above and Sport wearables. Full terms and conditions available on the Samsung Pay app. Samsung Pay is a trademark of Samsung Inc.
Apple, the Apple logo, Apple Pay, Apple Watch, MacBook Pro, iPad and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.
5 The CommBank Yello Cashback Offers program (‘CommBank Yello Cashback Offers’) rewards you with cashback after you activate (where required) an offer presented to you via the CommBank app and you make a purchase in accordance with the Terms and Conditions of that offer. Cashback is typically received within 14 business days of a qualifying purchase, but in some cases may take longer. If you are not already enrolled, you can enrol if you are at least 18 years old, hold an eligible CommBank credit Mastercard or debit Mastercard, Business credit Mastercard or StepPay digital card, and meet the ‘Base eligibility criteria’ in the ‘CommBank Yello Terms and Conditions’ (latest version available on our website at commbank.com.au) (‘CommBank Yello’). Your participation in CommBank Yello Cashback Offers is governed by the full Terms and Conditions available in the CommBank app.
The target market for these products will be found within the product’s Target Market Determination, available here.
For products offered by Cover-more, information about the Target Market can be found in the Target Market Determination (TMD): Credit Card Travel Insurance TMD, World Debit Travel Insurance TMD or Standard Travel Insurance TMD.
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on this advice, consider its appropriateness to your circumstances. The World Debit Mastercard Terms and Conditions and the CommBank Transaction, Savings and Investment Account Terms and Conditions should be considered before making any decision about this product. View our Financial Services Guide. Go to commbank.com.au/app for the CommBank app terms and conditions. Mastercard and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated.
