17 April 2025 10:00am AEST
We apologise for an issue that impacted some customers’ ability to make fast and real-time PayID payments via the CommBank app and NetBank.
This issue has been resolved and all payments are now working as normal.
Please be aware that payments made using BSB and account number during this time may be delayed.
We apologise for the inconvenience. Thanks for being patient with us.
We’ve activated Emergency Assistance for customers affected by the flooding in Queensland and New South Wales.
On public holidays, our branches and contact centres may be closed or have limited operating hours.
You can message us 24/7 in the CommBank app for any urgent queries. Simply tap on help and ask a question. Our virtual assistant Ceba will respond instantly or send your enquiry to a specialist. Message us now or learn more.
Ceba can instantly help with day-to-day banking enquiries. Ceba can help lodge a dispute, lock a lost card or connect you to a specialist by phone or messaging.
