Help & support
Travel insurance provides you with peace of mind and security when you’re travelling within Australia or overseas. Leaving you, your family, and friends to focus on enjoying your trip.
Accidents, lost luggage and events like flight delays happen. That’s why it’s important to make sure you have reassurance that you’re protected.
Note: There is no cover for cancellation or medical expenses related to COVID-19.
Now’s the right time to organise your travel insurance to make sure you’re protected. With Cover-More (our travel insurance provider) you also get a cooling-off period1 – so if your plans unexpectedly change they’ll refund you the cost of your policy if you cancel within 21 days of the date of purchase.
Explore more about international travel insurance included with these cards.
Comprehensive overseas medical, lost baggage and cancellation cover for you and up to 10 named travel companions.
A no-frills plan covering overseas medical and other cover for you and up to 10 named travel companions.
Only covers basic emergency overseas medical (excludes anyone with a pre-existing medical condition) and dental expense cover for you and up to 10 named travel companions.
On some policies you can choose your own level of Cancellation Cover. The more cancellation cover you require the higher the cost may be.
Only available for non-Australian residents (you & up to 10 named travel companions) travelling to and around Australia.
Choose a policy to cover a single trip or if you travel frequently, consider an annual multi-trip policy. This policy covers you for an unlimited number of journeys of your choice, up to the duration you select, that are over 250kms from your home. Or, if closer than that, your trip must include at least one night paid accommodation booked with a supplier or provider (such as a hotel, bed and breakfast (B&B), serviced apartment or an Airbnb).
This table is a summary of some of the key benefits of the International plans.
For everything that’s covered including limits, sub-limits, conditions and exclusions, carefully read our Product Disclosure Statement (PDS). Refer to our PDS for info on Inbound Australia and Domestic benefits.
If you have purchased CBA Travel Insurance on or before 30 March 2021, please refer to CBA Travel Insurance Combined Product Disclosure Statement and Financial Services Guide – effective 15 January 2020.
Remember to check the Travel Alerts page regularly to see if there are any global events that can affect you and your travel insurance policy
Check and select the cover
you require
You and anyone travelling with you needs the reassurance that you’re protected, no matter what. That includes claims directly or indirectly relating to an existing medical condition.
Let’s debunk a myth - being honest about a medical condition doesn’t always mean you can’t get travel insurance.
It pays to be upfront when you answer this, give Cover-More a call if you’re not sure.
Conditions including acne, asthma, epilepsy, high blood pressure and more may be covered under certain conditions. While others, including these, are automatically covered:
For a full list of medical conditions and eligibility criteria, check our PDS.
If all of your existing medical conditions or your travel companion’s conditions aren’t automatically included, you’ll need to complete an online health assessment as part of purchasing your travel insurance or call 1300 467 951 for help.
You’ll instantly know if they’re covered. If approved, you’ll need to pay an additional premium to cover your existing medical condition.
8am-5pm Mon - Fri and 9am-4pm Sat (Sydney/Melbourne time)
CommBank Travel Insurance
c/o Cover-More
Private Bag 913
North Sydney NSW 2059
Australia
It’s important to also include your policy number and contact details.
View how to make a claim to see what you should consider and which documents and information to have handy before you make your claim.
Make a local or international call
Within Australia: call Cover-More on 02 8907 5641 (24/7)
Within Australia, to report a lost or stolen CommBank card:
call us on 13 2221 (24/7)
From overseas: call Cover-More on +61 2 8907 5641 (24/7)
From overseas, to report a lost or stolen CommBank card:
call us on +61 2 9999 3283 (24/7)
Update your contact details, locate your Certificate of Insurance, add or remove travellers and make changes to your travel insurance policy.
You can cancel or change your policy at any time before you leave home. If you cancel a policy within the cooling-off period (within 21 days of the date of purchase) Cover-More will give you your money back, provided you have not already made a claim under the policy or departed on your journey.
Call Cover-More on 1300 467 951 (8am-5pm Mon - Fri and 9am-4pm Sat, Sydney/Melbourne time) within the cooling-off period, to cancel your policy.
^ Gold Awards cards are no longer available for sale from 23 March 2018.
1 Cover-More’s cooling-off period means you can cancel or change your policy at any time before you leave home. If you cancel a policy within the cooling-off period (within 21 days of the date of purchase) Cover-More will give you your money back, provided you have not already made a claim under the policy or departed on your journey.
Call Cover-More on 1300 467 951 (8am-5pm Mon - Fri and 9am-4pm Sat, Sydney/Melbourne time) within the cooling-off period, to cancel your policy.
2 Maximum liability collectively for Loss of income, Disability, and Accidental death is $25,000
Before making a decision on CBA Travel Insurance, refer to our Product Disclosure Statement for full conditions.
For products offered by Cover-More, information about the Target Market can be found in the Target Market Determinations (TMD) available here.
CBA Travel Insurance is provided by Zurich Australian Insurance Limited, ABN 13 000 296 640, AFS Licence Number 232507 through its agent Cover-More Insurance Services Pty Ltd ABN 95 003 114 145, AFSL 241713 (Cover-More) for Commonwealth Bank of Australia (CBA).
Terms, conditions, restrictions, exclusions (including for pre-existing medical conditions and persons aged 74 years or over), limits and excesses may apply to all insurances. Please read the CBA Travel Insurance Combined Product Disclosure Statement and Financial Services Guide for more information about CBA Travel Insurance.
If you have purchased CBA Travel Insurance on or before 30 March 2021, please refer to CBA Travel Insurance Combined Product Disclosure Statement and Financial Services Guide – effective 15 January 2020.
Where used, the term “unlimited” only means there is no capped dollar sum insured. All costs and expenses claimed must be reasonable. You are only covered for treatment received and/or hospital accommodation during the 12 month period after the sickness first showed itself or the injury happened.
CBA and its related bodies corporate do not issue or guarantee this insurance. It does not represent a deposit with or liability of either CBA or any of its related bodies corporate. We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. If you purchase a CBA Travel Insurance policy, we (CBA) receive a commission which is a percentage of your premium.
