Help & support
At CommBank, we realise the importance of financial advice. Through our partnership with AIA, CommBank customers can receive financial advice from AIA Financial Wellbeing (AIAFW).
This means you can receive financial advice from AIAFW for your protection, superannuation and wealth planning needs, across a range of product providers. Whether you just need basic guidance for life’s most common questions – or a highly structured financial plan.
And the earlier you start planning, the sooner you’ll be on track to achieve your financial and lifestyle goals. The small choices you make today can have a big impact over time.
Simply pay for the advice you receive, whenever you need it. And when life changes, you can decide to get more advice - it's up to you.
AIAFW is part of AIA Australia. With almost 4 million customers, AIA Australia have been protecting the lifestyles of Australians since 1972.
AIAFW focuses on helping all people reach their life goals – from working singles, to couples and families. They can help you make everyday financial decisions, because even the small choices you make today can have a big impact over time.
Discover how you can protect and grow your assets at different stages of life.
You’re just starting out
You might be beginning a family, buying a first home, or are on your way to launching a career. Your advice might include:
Building wealth - single
You’re still in the workforce, and want to keep building wealth. Your advice might include:
Building wealth – couple
You're working towards creating a financially secure future with your partner. Your advice might include:
Building wealth - family
You want your hard work to pay off – by protecting your assets and making wise investment decisions. Your advice might include:
Your AIAFW Planner will talk to you to understand your needs and discuss how advice may benefit you.
You’ll start by talking on the phone with a team member at AIAFW, where you’ll outline your current position and financial and lifestyle goals.
AIAFW may also:
Next, a financial planner will meet with you to discuss your needs and path forward.
If you proceed further, you’ll pay an agreed advice fee which is dependent on your discussed needs.
With your financial planner’s advice and further research, your personalised plan will be prepared, called a ‘Statement of Advice (SoA)’.
Your planner will talk you through their recommendations in the SoA. If you’re satisfied, your financial plan is put into place.
You’re all set!
Once your advice is in place, you can seek further help as you need it to keep up with changes in your life.
Your first appointment with an AIA Financial Planner is all about understanding your goals and current position – to explore how financial advice may benefit you, and your unique circumstances. For this reason, you're not charged for this appointment. Costs will be clearly explained upfront so you can decide what you'd like to do, before going ahead.
The fees are carefully scaled, depending on the complexity of the financial advice you need. They range from around $660 to $4,900 (including GST).
It’s then up to you to decide whether you would like to receive advice from AIAFW.
Commonwealth Bank does not receive any commissions from AIA Financial Wellbeing for referring you.
The AIA Customer Service Team is here to help.
Call 1800 430 999 between 8:30am - 5:30pm (Syd/Melb time), Monday to Friday or request an obligation-free callback.
On 26 October 2021, we announced that Commonwealth Financial Planning would be closing. However, we’ve expanded our partnership with AIA Australia (AIA), so our customers with protection, superannuation and wealth advice needs can continue receiving financial advice through AIA Financial Wellbeing. For more information, visit AIA Financial Wellbeing.
If you'd like to explore more advice options outside of AIA Financial Wellbeing, or you have more complex advice needs, visit the Moneysmart website and search for ‘Choosing a financial adviser’. This includes useful information to help you find the right financial planner for your needs.
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The examples provided are for illustrative purposes only. This website contains general advice. It does not take account of your objectives, financial situation or needs. You should consider whether the information is appropriate for you, having regard to your objectives, financial situation and needs before you act on the information. Also, before you make any decision about whether to acquire a financial product or any other product, you should read the relevant Product Disclosure Statement or, where applicable, supporting product documentation. You should also consider talking to a financial planner to assist you in this process.
Before you make any decision about whether to acquire financial advice services from AIA Financial Wellbeing, you should read the Financial Services Guide issued by AIA Financial Wellbeing, available on their website.
This website has been prepared by Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945 (Commonwealth Bank). AIA Financial Wellbeing is operated by AIA Financial Services Pty Limited ABN 68 008 540 252 AFSL 231109 (AIA Financial Services), a subsidiary of AIA Australia Limited ABN 79 004 837 861 AFSL 230043 (AIA Australia). Commonwealth Bank has a referral arrangement with AIA Financial Wellbeing to provide advice to Commonwealth Bank customers on life insurance and simple wealth needs across a range of financial solutions from different providers. AIA Financial Wellbeing, AIA Financial Services and AIA Australia are not part of the Commonwealth Bank Group and Commonwealth Bank does not guarantee and is not responsible for the financial advice provided by AIA Financial Wellbeing, the performance of products recommended by AIA Financial Wellbeing or the obligations of AIA Financial Wellbeing, AIA Financial Services and AIA Australia.
Commonwealth Bank does not receive any commissions from AIA Financial Wellbeing for referring you.
Links or references to material on external sites are provided for your convenience only and inclusion does not represent endorsement of the external providers.
