Help & support
Fraud can happen to any business that accepts debit and credit card payments, and can have a significant financial and reputational impact on your business.
You and your employees could be considered the first line of defence to detect fraudulent activity – so here’s some information to help protect your business and limit the impact of fraud.
If you're a CommBank customer and need immediate support, call us anytime:
Help your employees identify and prevent fraud before a sale is made.
Help your employees identify and prevent fraud.
Know the risk of certain transactions.
Reduce risks on transactions where a card isn’t present.
Check a card’s authenticity before transacting.
Once a purchase has been made, here’s what to look out for.
Minimise losses from fraudulent and unauthorised payments.
Best practices to protect your business from fraud.
Simple ways to protect your business and your customers.
Set limits and rules to stay in control of your transactions.
Know when a terminal is fake or has been tampered with.
As a merchant, it’s your responsibility to verify a cardholder is genuine and to validate all cards presented. Your responsibilities are further defined in the Merchant Agreement Terms and Conditions.
Here's a quick summary of the key measures you should take to help protect your business against fraud. You must:
The AusPayNet Fraud Mitigation Framework applies to anyone accepting card not present (CNP) online sales.
It sets an industry standard to reduce CNP fraud.