Help & support
Step into luxury at Dorsett Gold Coast - perfectly positioned in the idyllic Broadbeach and part of
The Star Gold Coast’s vibrant new entertainment precinct.2
Holiday in the centre of the adventure capital of Fiji - complete with an 18-hole golf course and stunning swim up bar, enjoy the perfect mix of adventure or relaxation.2
Escape to the heart of Queensland’s Whitsunday Islands and discover serenity – with swimming pools and coral beaches, the resort even has its very own living reef with over 100 species of sea creatures.2
Travel Booking is accessible to eligible CommBank customers providing access to book flights, hotels and car rentals to destinations around the world. Plus, there is a range of unique travel features3 to help better plan for your trip and save.
Travel Booking uses AI-powered models that analyse billions of data points related to flight prices and demand, to predict future prices and recommend when to book.
When you book a flight at a time recommended by the Price Prediction Tool and the price drops within 10 days of booking, you could automatically get the difference back in travel credits, up to $50. No need to make contact, you will be notified if this happens.
Our Travel Booking Web Chat and live agents are here for you anytime, day or night! If you’re in the Travel Booking website, chat with us via Customer Support or call us on (+61) 1300 851 809.
To make sure you’re getting the most value from your flight booking, if you find a lower price for your itinerary elsewhere within 24 hours of booking, with Best Price Guarantee, you could get the difference back in travel credits ready to use for your next trip. Let the Travel Booking Customer Support team know within 24 hours of the booking confirmation, to save.
Offer exclusive to CommBank Yello customers.1
As a Travel Booking customer, you’ll have access to the following benefits:
Note: If you are accessing Travel Booking via the CommBank app you’ll need the latest CommBank app version 5.11 or later.
If you are over the age of 18 and have an active retail or business debit card, credit card, StepPay card, or a Travel Money Card, you can book flights and hotels using Travel Booking.
You'll need the latest version of the CommBank app version 5.11 or later to access Travel Booking. Once you have logged in, search for ‘Travel Booking’ in the search bar.
Hopper makes every effort to offer customers the best available price through its unique features and benefits. Refer to the Features section above for more information.
Hopper partners with a wide range of airlines, hotels and car rental brands, so you can compare great deals.
This remains subject to the terms and conditions imposed by the respective airline or hotel of your reservation.
You’ll lose access to Travel Booking and forfeit your travel credits. You will need to call Travel Booking Customer Support with your booking number to receive support for your existing bookings.
Here’s how:
1 CommBank Yello Plus customers receive 5% back in travel credits. This applies to the hotel booking amount you pay for excluding any Awards points or travel credits redeemed.
CommBank Yello Gold customers receive 5% back in travel credits. This applies to the hotel or flight booking amount you pay for excluding any Awards points or travel credits redeemed.
CommBank Yello Diamond customers receive 10% back in travel credits. This applies to the hotel or flight booking amount you pay for excluding any Awards points or travel credits redeemed. You’ll also receive a $100 first time use travel credit which will be automatically applied to your Travel Booking wallet on your first visit to the Travel Booking website after entering Diamond status. This is limited to one per customer, regardless of movement between tiers.
For more information about the CommBank Yello program, visit commbank.com.au/commbankyello
Travel credits will be applied to your Travel Booking Wallet within 7 business days of your booking and have a 2-year expiry from the booking transaction date. If you cancel or the supplier cancels the flight or hotel booking for any reason, the amount back in travel credits will be forfeited. Travel credits are not transferable or exchangeable for cash. Expiry dates can be viewed in your Wallet & Offers page of the Travel Booking website.
When redeeming travel credits, the entire value of your travel credit wallet will be applied to pay for all or a portion of the booking amount in a single transaction. If the booking amount is less than the total value of your travel credits, the remaining balance will remain in your wallet for future use.
In the event that you no longer hold an active eligible CommBank card, you will forfeit all your travel credits.
All travel products and offers from Travel Booking are subject to availability and can only be booked by eligible CommBank cardholders.
2 Offers available to eligible CommBank cardholders over the age of 18 that have an active eligible CommBank retail or business debit card, credit card, StepPay card, or a Travel Money Card.
Offers are for selected hotels available during the campaign period of:
4 August - 21 September 2025 for Dorsett, Gold Coast;
4 August - 30 September 2025 for The Pearl South Pacific, Fiji and Daydream Island Resort, Daydream Island;
and are subject to the availability of dates offered by the relevant hotels at the time of booking.
Discount applies to the price of the hotel at check-out and does not include ancillaries.
Customers are responsible for reviewing the terms and conditions of the service provider before confirming a booking.
Offers are subject to reasonable use. CommBank reserves the right to revoke access or cancel bookings in case of misuse, fraud or bulk/reseller behaviour.
CommBank can modify, withdraw or extend the offer at any time.
3 For full terms and conditions on the features provided by Hopper, visit travelbooking.hopper.com/terms
4 Eligible cards comprise of active CommBank retail or business credit and debit cards, StepPay card or Travel Money Cards.
Travel Booking is provided by Hopper Inc (Hopper). Hopper is not part of the CBA Group. CBA is not responsible for the content on this portal, nor the provision of any of the services that are offered through this portal. The services offered are subject to the Travel Booking terms and conditions. CBA does not guarantee the obligations or performance of Hopper or the services it offers. CommBank Awards customers can choose to use all or part or all of their Awards points for payment of their booking.
CommBank will receive a portion of the revenue generated from the Travel Booking platform.
Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit license 234945
