Help & support
It’s crucial to keep track of your Term Deposit so you have time to decide on a plan before it matures.
We send you a letter roughly a week before your Term Deposit matures, letting you know your options. You can also opt-in for free account alerts (choose between an email, SMS or NetBank notification) so we can remind you when your Term Deposit is due to mature.
It’s sensible to have a plan before your Term Deposit matures. But don’t worry, after your Term Deposit matures, you’ll still have a grace period of 7 days (including the maturity date) to tell us what you want us to do with your money in NetBank. Show me how (YouTube video)
Here are your options before your Term Deposit matures and your options if it’s already matured:
Note that if we don’t hear from you, we’ll automatically place your money into the holding facility to give you flexibility after maturity.
Whether you’ve given us instructions or not, you have a 7-day grace period to make any changes and review your rate.
You don’t need to visit a branch or call us to let us know what you’d like to do when your Term Deposit matures. Simply let us know your maturity instructions through NetBank.
You don’t need to visit a branch or call us to let us know what you’d like to do when your Term Deposit matures. Simply let us know your maturity instructions through NetBank.
With so many options, it can be tricky to decide on the best approach for you. A good starting point is to ask yourself one question – do I need this money soon? Your answer will give you guidance on how long you should lock your money away.
Also consider:
Our holding facility gives you some breathing space while you decide what to do with your money. It allows you to renew or withdraw your Term Deposit at any time.
Note that interest rates may be lower than a renewed fixed term, and may be subject to change. Check out our latest holding facility interest rates.
The target market for this product will be found within the product’s Target Market Determination, available here.
As this advice has been prepared without considering your objectives, financial situation or needs, you should before acting on this advice, consider its appropriateness to your circumstances. General Information and Terms and Conditions for Term Deposits and Electronic Banking are available here or from any branch of the Commonwealth Bank. Please view our Financial Services Guide (PDF).